Shipping Policy

We are proud to offer international shipping services that currently operates in the US and over 200 countries worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

QUESTION:Why do some order/s take up to 15 days or more to ship?

ANSWER: Due to high levels of CC fraud, we check each order individually. We also submit each order suspected of fraud to our CC processor for verification. This process may take extended amount of time, however being that we make minimal profits on Products products we cannot afford to lose any to fraud. We appreciate you patience and thank you for your business.

After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information. Shipping confirmation emails may occasionally be sent without tracking numbers. If this is to occur, you will receive a second confirmation email when the warehouse has attached tracking to your order. Please allow up to 72 hours for your tracking information to be updated.

HOW DOES FREE SHIPPING LOOK LIKE WHEN I RECEIVE MY ORDER?
*Disclaimer: Minor damages may still occur on the actual box during delivery as each country or department around the world handles parcels differently.

HOW DOES PRIORITY PAID SHIPPING LOOK LIKE WHEN I RECEIVE MY ORDER?
Paid Priority Shipping offers extra protection for your order, and priority processing time, that means you don’t have to wait in line for other orders to be fulfilled first (saving up to 3-5 days), risking the chance of item going out of stock and be assured the safest possible shipping option to you.

We ship to:
Asia:  Hong Kong, Indonesia, Japan, Malaysia, Macau, Philippines, Singapore, South Korea, Thailand, Taiwan via EMS/DHL.
Other Asia: India, Kyrgyzstan, Oman, Yemen, Saudi Arabia, Turkmenistan, Tajikistan, United Arab, Uzbekistan via Aramex/DHL.
America: US and Canada via DHL.
Other America: Argentina, Brazil, Puerto Rico, Mexico, Peru, Chile etc, via DHL.
Main Europe: Austria, Belgium, Czech Republic, Denmark, Germany, France, Finland, Hungary, Ireland, Italy, Netherlands, Norway, Spain, Switzerland, Sweden, Slovak, UK etc. via DHL/Fedex/DPD.
Other Europe: Romania, Russian, Ukraine, Turkey, Portugal, Estonia, Greece etc, via EMS/DHL/Fedex/DPD.
Oceania: Australia and New Zealand via EMS.

Backorders
We cannot guarantee that we will have all items in stock all the time, if your item is not in stock and is not expected to be in stock within two business days, we will contact you with details of the back order or a possible substitute item if there is one available or we can reimburse the full amount back to you in life-time store credits. If you have a critical or time-sensitive need, feel free to email us or direct message us on Instagram to ensure your order reaches you as soon as you need it.

Delivery Guarantee

1. Your order will be shipped to you fully assured.
2. Please make sure someone will be available to receive your order, otherwise, your package may be returned to us.

Delays

Delivery dates are not guaranteed and your order may arrive after the estimated arrival date for various reasons, such as:
1. Delays due to weather
2. Delivery is outside major city
3. Unforeseen delays by one of our carriers
4. Delays to the unavailability of product(s)
5. Delivery is to a PO Box or APO/FPO address
6. Delays due to orders being placed on a holiday
7. Delays due to problems with credit card authorization and verification